Refund Policy

121Notes is a product of Pure Sight & Sound, Inc. When an event coordinator pays the activation fee, the event opens immediately and every vendor and attendee gets full access. Because event activation is a digital service delivered instantly, the activation fee is generally non-refundable once the event has been activated. We outline the exceptions below.

We will issue a full refund in the following situations:

• Technical error: You were charged but the event was not actually activated due to a webhook failure, database error, or other technical issue on our side.
• Duplicate charge: You were charged twice for the same event activation due to a system error.
• Unauthorized charge: Someone made the charge without your authorization (suspected fraud or compromised account). Please notify us immediately so we can investigate and secure your account.
• Charge amount mismatch: The amount charged does not match the pricing band you selected at checkout.

We will not issue a refund in the following situations, because the event activation was delivered exactly as described:

• You activated the event and later decided not to run it, or changed your plans after activation;
• Fewer vendors or attendees joined the event than you expected;
• Your vendors did not capture as many leads as anticipated;
• You selected a higher pricing band than you needed. We strongly recommend choosing the band that matches your vendor count before paying;
• The event ran successfully but did not produce the business outcome you hoped for.

To request a refund, email support@121notes.com within 14 days of the original charge with the following information:

• The email address on your 121Notes account;
• The Stripe receipt or charge ID (from your email receipt);
• The date and amount of the charge;
• A short explanation of the reason for the refund request.

We will respond within 2 business days and let you know whether your request is approved.

Approved refunds are issued through Stripe to the original payment method. Refunds typically appear on your statement within 5–10 business days, depending on your card issuer. Pure Sight & Sound, Inc. does not retain any portion of refunded amounts.

If you believe a charge is incorrect or unauthorized, please contact us first at support@121notes.com. We aim to resolve all billing disputes within 2 business days. Filing a chargeback with your bank without first contacting us may result in your 121Notes account being suspended pending resolution.

We may update this Refund Policy from time to time. The “Last updated” date at the top indicates the most recent revision. The Refund Policy in effect at the time of your charge is the one that applies to that charge.

Questions about this Refund Policy?